Faq

FAQ - Frequently Asked Questions

Welcome to our Frequently Asked Questions!
Do you have a question? You've come to the right place 🦊
Find answers to our customers' most common questions below.

1. What types of products do you sell?

Our store offers a wide selection of fox-themed merchandise : decor, accessories, stationery, clothing, plush toys, mugs, tote bags, jewelry, and more. All carefully chosen for their originality, quality, and aesthetic appeal.

2. Are the products handmade?

Some of our items are handcrafted or produced in small, limited editions . Each product page specifies whether the item is handmade, locally crafted, or mass-produced.

3. How can I place an order?

It's simple:

  • Browse our store and add your favorite items to your cart.

  • Click on “Confirm my order”, then follow the secure payment steps.

  • A confirmation will be sent to you by email once the order has been validated.

4. What are the delivery times?

Timeframes vary depending on where you live:

  • Metropolitan France : 3 to 7 working days

  • European Union : 5 to 10 working days

  • Rest of the world : 7 to 15 working days
    An email containing a tracking number will be sent to you upon shipment.

5. Do you ship internationally?

Yes, we deliver to most countries around the world 🌍
Delivery costs and times are automatically adjusted according to your address.

6. What payment methods are accepted?

We accept payments by:

  • Bank card (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay and Google Pay (depending on your device's compatibility)

7. Can I modify or cancel my order?

If your order has not yet been shipped, please contact us quickly at contact@le-renard-roux.fr .
We will do our best to modify or cancel it in time.

8. How do I return an item?

You have 30 days after receipt to return an item to us if it does not suit you.
The item must be unused, in its original packaging.
Full details are available in our Return and Refund Policy .

9. What should I do if my package is damaged or lost?

Contact us immediately by email with a photo of the package or your order number. We will find a solution together (return, refund, etc.).

10. Can I give your products as gifts?

Absolutely! You can specify a different delivery address to send a product directly to a loved one.
We also offer gift wrapping (option available in the basket).

11. How to contact you?

For any questions, we can be reached by email at contact@le-renard-roux.fr .
We generally respond within 24 hours (excluding weekends and public holidays).

12. Do you have a loyalty program or special offers?

We're working on it! In the meantime, feel free to subscribe to our newsletter to take advantage of exclusive offers, private sales, and new products.